IT Support Specialist
About the Role
About Our Client
Our client is a leading fintech company reshaping the way people and businesses manage money. With cutting-edge tools, cloud-first technology, and a people-first culture, they’re making finance simpler, faster, and smarter for everyone.
We’re looking for an Entry-Level IT Support Specialist to join their growing technology operations team. This is the perfect opportunity for someone who loves tech, enjoys problem-solving, and wants to build a long-term career in the IT and fintech industry.
What You’ll Do
- Provide first-line technical support to internal teams and customers (via chat, email, and phone).
- Troubleshoot software, hardware, and connectivity issues.
- Help onboard new users and maintain account access across multiple platforms.
- Learn to work with ticketing tools (ServiceNow, Jira, or Zendesk).
- Collaborate with IT engineers to escalate and resolve system incidents.
- Get hands-on experience with cloud tools, fintech applications, and security systems.
What We’re Looking For
- 0–3 years of IT or tech support experience (graduates welcome!).
- Interest in technology, troubleshooting, or fintech.
- Great communication and customer service skills.
- Basic understanding of Windows/Mac systems or cloud tools.
- A proactive, can-do attitude and willingness to learn.
Why You’ll Love It Here
This company has a people-first culture - flexible, supportive, and genuinely warm. You’ll be joining a team where the employees well-being is a priority, and where your growth and development truly matter.
You’ll also enjoy:
- A flexible and supportive work environment
- Opportunities to travel internationally
- Room to grow into more senior roles
The Process
Quick and straightforward - an initial HR interview followed by a technical conversation (and possibly a short test).
If you’re ready to take the next step in your IT career and want to work with a global organisation that values both people and progress, we’d love to hear from you. Please apply!